GUWAHATI, Nov 13: Consumers’ Legal Protection Forum (CLPF), a consumer rights body of Assam, on Monday filed a complaint with the Union Ministry of Communications, Department of Telecommunications and Telecom Regulatory Authority of India (TRAI) against the Reliance Communications (R Com) on its sudden shutdown of services in Assam and other North Eastern States.
In its complaint letter to Union Minister of State (Independent Charge) Communications Manoj Sinha and TRAI chairman RS Sharma, the forum stated that subscribers of Reliance Communications (R Com) of Assam and other North Eastern States are having a harrowing time since the telecom company stopped its service without any notice, The services have virtually collapsed in Assam and other parts of the Northeast since October 26, 2017, a press release said.
CLPF secretary advocate Ajoy Hazarika alleged that the company is cheating with the consumers by its abrupt shutdown. R Com was never informed its subscribers that it was going to close down its business, he said, and added with the company effecting large-scale job cuts, the situation is more confusing.
Security deposits of the consumer are also probably going to be lost in these circumstances, the release said, and added: “Postpaid consumers are having a tough time to transfer their number to other service providers as they are insisting on clearing the bill first. But R Com has closed its bill payment counters already. It will take at least 15 to 20 days to activate old number if a consumer wants to switch over to another service provider through portability.”
R Com has approximately 12 lakh customers (both prepaid and postpaid) in the Northeast. In Guwahati, its customer base is around 60,000.