Through your esteemed daily, let me rrate some unfortute facts relating to the callous attitude of BSNL, Guwahati for the information of your valued readers and the authorities concerned.
I have been availing BSNL Cell One services against mobile No. 9435113357 since the start of its Cell One services in the city, and that way I was one of its earliest customers. Recently, I availed the intertiol roaming facility (IRF) during my trip to the US after paying Rs 5,000 as security deposit (SD) claimed by them. Earlier, I already paid Rs 2,000 as SD for availing ISD and tiol roaming facility. Vide the duplicate copy of Bill No. 540636648 dated February 16, 2018, collected by me (origil bill not received) for the billing period of January 1, 2018 to January 31, 2018, BSNL claimed a total amount of Rs 31,661.71, of which Rs 10,865.34 was shown on account of intertiol roaming GPRS/data.
As a matter of fact, during this billing period, I did not use any IRF/data even for a single day, and hence BSNL should not have charged me at all.
For the earlier billing period of December 1, 2017 to December 31, 2017 (bill dated January 5, 2018, whose duplicate copy was again collected by me as the origil bill was not received), BSNL charged a total amount of Rs 27,847.07, of which Rs 22,077.89 was claimed on account of intertiol roaming GPRS on a single day (date with details of data use not mentioned).
I had written to the CGM/GM/ District Mager, BSNL (Cell One), Guwahati to sort out the issues raised by me and furnished complete details of the IRF/ data used, which they not only did not furnish but also even did not care to respond to my communications in any manner. I sent two e-mails to the CGM, dated January 5, 2018 and Jan 17, 2018, followed by a letter dated February 19, 2018 addressed to the District Mager/GM/CGM through a special messenger who handed over those to the accounts officer concerned at the CGM’s office, but the officer refused to acknowledge the receipt of the photo copy.
Incidentally, BSNL, Guwahati also harassed and humiliated me by discontinuing the Cell One services – both ISD and tiol roaming – without any notice though I made an interim payment of Rs 10,500 to BSNL towards the alleged IRF. I was shocked to find this on my return to India (Delhi) on February 16, 2018 as I could not make any call from my said mobile phone number nor receive any call from anywhere.
Is it the BSNL way to treat old customers who have never failed in paying bills? In the absence of any response from BSNL, I decided, out of sheer desperation and frustration, to cut off my long association with BSNL Cell One with a lot of sadness, and formally closed and surrendered the connection by returning the SIM card after making full payment of the entire billed amount, though services to the cell phone were already discontinued by BSNL from an undisclosed date, likely to be February 16, 2018, the day I landed in Delhi.
BSNL has not yet refunded my due amount of SD. On enquiry, the accounts officer concerned told my messenger that it would take time to dispatch the cheque to my desigted address, and that the messenger should keep enquiring about it from time to time.
Thus BSNL, Guwahati has not only harassed and humiliated a senior citizen and a retired IAS officer like me, but has also defrauded me. Who will do justice to me and many others who have faced similar treatment meted out to them by irresponsible, negligent and incompetent BSNL officials? Maybe because of such callousness the country’s largest mobile service provider, BSNL, has now been relegated to the fifth position!
Jyoti Prasad Rajkhowa,