A Chandigarh woman, in her late twenties, has sued a wedding portal and got refunded with Rs 70,000 in return to Rs 58,650 that she had paid way back in the year 2016 seeking a suitable match for her as the wedding portal had promised.
As complained by the woman, she had registered herself with a matchmaking portal named Wedding Wish Pvt Ltd in Sector 36 paying a sum of Rs 58,650 on June 2, 2016. She was being said by the matchmaking portal that about 231 potential partners will be suggested to her in a term of 12 months which is a royal plan of the matchmaking company. Now the matchmaking company is compelled to refund the entire sum with Rs 7,000 as compensation and Rs 5,000 as litigation costs for failing in meeting the promise made to the woman.
Both the matchmaking portal and the woman have different stories to tell to defend their sides. The woman says that all the proposed partners suggested to her were ‘meaningless’ and not up to her expectations. She further said that she had asked the company to recommend suitable matches but the portal did not do so.
The portal, on the other hand, claimed that the customer herself had terminated the deal. In fact, although they were bound to provide 21 profiles to her, they, on the other hand, sent 37 matches to her as a “goodwill gesture”. But the client kept on refusing and cancelling the meetings repeatedly. It says that in August 2016 the client rejected taking meetings and conference calls and even stopped taking calls from its executives.
After observing the claims and complains of both the parties, the consumer forum said that “In the absence of suitable profiles, it was not possible for the complainant to estimate the suitability of the proposed boys for matrimonial purposes.” The forum further observed that had the matchmaking portal sent potential matches to its client, things could have turned out differently.
Hence, the woman gets the money she paid to the portal along with an added compensation that makes it a total sum of Rs 70,000.