Parcel reaches China instead of Chaina in Punjab

Guwahati: A parcel that had to reach Chaina in Punjab reaches China instead! This has actually happened with a customer who had sent a parcel of blood pressure medicines to her mother. Chaina is a village in Punjab’s Jaito tehsil, Faridkot, which is being misunderstood for China by the Sector 17 general post office and this big blunder by the post office is going to cost it Rs.5000.

The District Consumer Disputes Redressal Forum, in regard to this issue, sent a notice to the post office in reply to which the post office said that it mistook Chaina as China. The woman, Balwinder Kaur, who had sent the parcel to her mother in the Punjab village said, “On tracking the consignment number through Internet, I was surprised to note that the parcel reached Beijing owing to wrong sorting of the staff at the post office and not reading the correct address.” Kaur is a resident of New Darshani Bagh, Manimajra.

The parcel was sent through registered post on January 18, 2018, from Raj Bhawan branch of the post office. The post office, for not being able to locate the address, kept circulating the parcel from Chandigarh and Delhi and finally, it reached China. However, as the parcel does not belong to China, it came back and the sender received it back on January 31, 2018.

The post office authorities, however, have not considered any of its staffs responsible for the mismanagement and said that the postal officers are exempted from any sort of liability or loss as per the section 6 of Indian Post Office Act.

The authorities also added that “after writing the complete address, Kaur again wrote the words, “delivery Chaina” and it is these words added later which created all the confusions.

This, eventually, angered Kaur even more as instead of apologizing for its misconduct, the postal authority have termed her as responsible for the wrong dispatch of the parcel. She said, “Instead of apologising for its mistake despite admitting the parcel was sent to a wrong destination, the post office is blaming the complainant, saying she deliberately added the last lines/words for reasons best known to her.”

Also read: Parcel van of passenger train derails in Tinsukia