Poor service irks BSNL customers in Tinsukia

From our Correspondent

TINSUKIA, August 28: BSNL services in Tinsukia and its adjoining areas during past few months have deteriorated to the extent that existing cable materials are uble to withstand broadband services. While the media persons are extremely hard hit during peak hours, they have to depend on altertive private services.

While most of the BSNL customers have disconnected their landline connections due to the alleged lackadaisical attitude of BSNL officials and linemen, with limited services in hand, this work force either allegedly sit idle or pass leisure time gossiping elsewhere during working hours. They have even dismantled the poles from most of the localities.

Of late, BSNL has joined the bandwagon with other private service providers and is luring the public to secure landline with free SIM and other incentives like modem. But the question arises whether BSNL will be able to provide services at par with private telecom companies, with its existing age-old technology, bent poles, deplorable DP boxes and multiple joined overhead telephone lines. Most of the poles are being used now by cable operators. Ignorant municipal workers create more woes for BSNL subscribers by damaging underground cable connections. Unless BSNL opts for better mechanism and change of mind-set, there appears to be a distant possibility to have good service in Tinsukia from BSNL.