Ecommerce giant AWS announces enterprise search service Amazon Kendra

NEW DELHI: Ecommerce giant Amazon's Cloud arm Amazon Web Services (AWS) on Tuesday announced the general availability of Amazon Kendra, an enterprise search service powered by machine learning.

Amazon Kendra uses machine learning to enable organisations to index all of their internal data sources, make that data searchable, and allow users to get precise answers to natural language queries.

Amazon Kendra is currently available in US East (N. Virginia), US West (Oregon), and EU West (Ireland), with other regions coming soon.

"We're excited to make Amazon Kendra available to our customers and enable them to empower their employees with highly accurate, machine learning-powered enterprise search, which makes it easier for them to find the answers they seek across the full wealth of an organization's data," explained Swami Sivasubramanian, Vice President, Amazon Machine Learning, AWS.

Companies like 3M, PwC and Allen Institute are among the customers and partners who are already using Amazon Kendra.

According to AWS, businesses can use Amazon Kendra to search internal documents spread across portals and wikis, research organisations can create a searchable archive of experiments and notes, and contact centers can use Amazon Kendra to find the right answer to customer questions across the complete library of support documentation. (IANS)