New Delhi: At a time when beleaguered telecom operators have decided to raise tariffs, the Telecom Regulatory Authority of India (Trai) on Wednesday said it plans to review the transparency factor in the publication of tariff plans and offers rolled out by the telcos.
A Trai statement said that in order to protect consumers’ interests there is a need for transparent sharing of the complete set of information relating to tariff, including the rates and related conditions for the provision of services.
The regulator further said that it has been intermittently receiving a significant number of complaints from individual consumers relating to a lack of transparency in disclosure of tariff information.
“It is felt that a comprehensive review of extant provisions aimed at transparency relating to the flow of information from telecom service providers to consumers is essential. Accordingly, this consultation paper has been issued with the objective of empowering consumers by making available all relevant information to them and to eliminate the instances of adverse choices made by consumers,” it said.
In its consultation paper, the regulator has asked the stakeholders whether it should prescribe any format for publishing tariffs. (IANS)