Public outrage grows over Centre’s nod to hike in fare of app-based cabs

Staff reporter

Guwahati: The Central Government’s recent decision to revise fare structures for app-based cab services such as Uber, Ola, and Rapido has sparked widespread discontent among commuters in Guwahati. The new rules permit these platforms to charge up to twice the base fare during peak hours, a steep increase from the previous cap of 1.5 times. Additionally, during off-peak hours, aggregators are allowed to charge a minimum of 50% of the base fare, changing the fare landscape considerably for urban commuters.

While the government maintains that the move aims to bring uniformity and fairness in the ride-hailing sector, ensuring better revenue sharing between drivers and companies, citizens across Guwahati see it as a policy that places an added financial burden on everyday travellers. For many, the decision appears disconnected from ground realities and the hardships faced by daily commuters.

Residents have expressed their frustration openly. A resident of Noonmati while talking to ‘The Sentinel’ said, “The Centre allows this so-called cab companies can continue paying for electoral bonds. A ride from Noonmati to Dighalipukhuri costs around Rs 180 in a cab, while an auto-rickshaw may charge Rs 250 or more. How is this helping the common people?”

The concerns are not just about the cost. Passengers have long complained about erratic service, frequent ride cancellations, and drivers demanding additional payments. A commuter pointed out, “Drivers already ask for extra money or cancel if we refuse. With this policy, they’ll feel even more entitled to demand arbitrary amounts. This is just harassment for ordinary people trying to reach work or attend emergencies.”

An alarming trend has also emerged—drivers reportedly demanding a so-called “confirmation fee” of Rs 10 to Rs 20 to accept bookings. Though unofficial, such charges have become increasingly common. Many commuters now fear that this practice will become more widespread and go unchecked under the relaxed fare norms.

In an attempt to balance the fare hike, the Ministry has included new revenue-sharing guidelines in its notification. Drivers operating their own vehicles must receive at least 80% of the total fare, while those driving aggregator-owned vehicles must be paid no less than 60%. However, critics argue that such provisions do little to address passenger grievances.

“These rules sound nice on paper, but they don’t solve the real problem,” said a working woman from Beltola, who commutes daily to her office. “Most mornings, we are at the mercy of cab drivers who either cancel the ride or ask for extra money. Now, with this change, we will be paying more, but without any guarantee of better service or driver accountability.”

A sense of helplessness and sarcasm is beginning to seep into public discourse. “This is what ‘accha din’ looks like higher fares, poor service, and no protection from exploitation,” remarked a young professional, reflecting the growing cynicism among urban youth.

Amid rising criticism, consumer rights groups are calling on the Centre to rethink its decision. They argue that while ensuring fair earnings for drivers is important, it should not come at the expense of passenger welfare. The current policy, many feel, lacks checks and balances and instead enables further misuse of the system by unscrupulous drivers.

As the backlash grows louder across the city and other cities, there is a clear demand for stricter enforcement mechanisms to prevent fare manipulation and protect commuters. Until then, for thousands of citizens who rely on app-based transport services every day, the ride to work may not only be uncertain but increasingly unaffordable.

Also Read: Ola, Uber, Rapido can charge up to double base fare during peak hours

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