Functioning of State Bank

Being a very old customer of State Bank for over five decades, I feel discomfort nowadays when I approach my bank branch (me of branch not disclosed) for transaction. The reason is not clear to me why State Bank branches remain always overcrowded since the beginning of transaction hours. Is it the consequence of reduced manpower or the inefficiency of the staff provided at different counters of the bank for rendering prompt customer service? It is learnt that while senior employees of State Bank are going on superannuation, there has been no replacement of employees in those vacant positions. Not only normal retirement, many other empIoyees are also resigning from service and some others are applying for voluntary retirement. As a result, the existing posts are lying vacant and the State Bank has not taken any concrete steps to fill up these posts by new recruitment. It is also heard that the bank will absorb some probatiory officers as well as clerical employees very soon through recruitment tests. But it worth thinking whether the proportion of intake of new employees will compensate for those who have already retired from the bank’s service.

I am made to understand that specifically in the North Eastern Circle, the existing employees are taking voluntary retirement due to the intolerable behaviour of their seniors as well as due to heavy work pressure because a single employee has to bear the burden of works of at least five or six employees at a time. If this is the case, how can a customer expect prompt service from State Bank? Will the appropriate authority of the bank look into the matter and initiate steps to deal with the overcrowding inside the bank premises effectively, so that aged customers be able to feel comfortable while making their transactions during banking hours?

Paramanda Hazarika,

Guwahati-28.