Landline telephones of many senior citizens have not been working for many days in Guwahati, causing problems for many senior citizens during the corona pandemic. Through phones, letters and by meeting them personally we've requested them to fix the problems, but to no avail. However, BSNL is charging rental even as the lines have not been repaired for the past 20 to 25 days.
We want to make it sure that (1) BSNL must repair the dead telephone lines of senior citizens and also of those having broad bands as the agency is charging very high amounts for broad band even as the phones are dead, (2) BSNL must grant rebate of rentals for the telephone line dead period. In Sri Lanka we've seen that the government telephone agency has to pay fines at the rate of Rs 200 to Rs 500 per day to the customers when telephone lines are dead or not working, and (3) BSNL must not compel people to purchase fibre connection from private companies as it is done in Guwahati. In fact, linesmen and others want to avoid their duties by compelling customers to purchase FTTH from private companies. Through this letter, we also request the consumer courts to take strict action against BSNL for exploiting its customers.
Bivek Roy, D. Kalita, Naren Das and many other senior citizens,
RG Baruah Road, Guwahati