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Health Information Helpline Successfully Completes 8 Years of Service

Health Information Helpline Successfully Completes 8 Years of Service

Sentinel Digital DeskBy : Sentinel Digital Desk

  |  8 Dec 2018 2:35 AM GMT

Guwahati: The Sarathi 104 Health Information Helpline have so far been able to render service calls to more than 47 lakh people of Assam. Advice from a doctor regarding any illness is just a phone away for the people of the state. Apart from receiving medical advice, people can also dial 104 to seek counselling services regarding matters of HIV / AIDS condition, matrimonial discord, depression, chronic diseases, psychological distress and suicidal tendencies; directory information regarding health service providers, hospitals, diagnostic centers and pharmacists.

Sarathi 104 also receives Service Improvement calls, aiming at improving the delivery of existing public health services in Assam. The Government of Assam under the National Health Mission has been increasing focus on the preventive aspect of diseases. However, for prevention, it is important that information pertaining to diseases is readily accessible. What is important in a State like Assam is a hassle-free and single-window medical advice solution with round the clock availability.

Piramal Swasthya Management and Research Institute since 2010, have been entrusted with the responsibility of operating the toll free SARATHI ‘104’- Health Information Helpline Service in Guwahati. It is a 24x7 source for answering all health queries that is availed just by dialing the number ‘104’. The helpline provides health information in four different languages – Assamese, Bengali, Hindi and English.

After an ongoing and an uninterrupted service delivery of 8 years, Sarathi 104 Health Information Helpline has provided health and medical advice to more than 47 lakh beneficiaries. Counselling services were provided to around 1 lakh beneficiaries and more than 35 thousand information seeking calls were handled by the team. Support has been extended to more than 31 thousand calls which were received from state ASHA workers. Apart from this, the Sarathi 104 helpline is supporting National Health Mission/Department of Health & Family Welfare, Government of Assam as a major tool for registration of complaints and suggestion for improvement of public health system from the people of Assam. Till date, more 10,492 complaints were registered through Sarathi 104.

In addition to Sarathi, Piramal Swasthya is working closely with the Government of Assam on community outreach and advocacy programs complementing & supplementing the Healthcare System in Assam to help improve the overall healthcare indicators of the state.

Also Read: Guwahati City

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