Consumer court's order to pay compensation

By our Staff Reporter

GUWAHATI, June 17: The Kamrup Consumer Disputes Redressal Forum has ordered Café Coffee Day of Guwahati to pay a compensation Rs. 4,500 to Rajen Singh within 45 days.

Police officer Rajen Singh, the complaint, booked four numbers of "Grammo Awards Mugs" on December 7, 2011 and December 8, 2011 in response to an advertisement published by the Café Coffee Day (CCD), a trading company. The items were offered as 'New Year Gift' which was to be delivered on December 26, 2011. The CCD failed to keep their commitment which stated in their advertisement and the items were not delivered to the complaint till December 28, 2011. Then the complaint went to CCD to know the position of delivery of the booked items. The person present there told him that the items yet not had come and assured to contact the complaint over cell phone as soon as receiving the items. The complaint again approached the CCD on January 2, 2012, and again the same plea of the nonreceipt of items was repeated. The complaint then sent an e-mail to the higher authority of CCD rrating the entire development regarding the booking of Grammo Awards Mugs and its non-delivery in time. At last, the complaint received the items 10 days late i.e. January 7, 2012. Rajen Singh files a complaint with Consumers' Legal Protection Forum, a consumer rights body against the Café Coffee Day for their deficiency in service and negligence. On behalf of the complaint, Advocate Ajoy Hazarika, Secretary Consumers' Legal Protection Forum, and Advocate Subhash Mohan Sharma, Administrator of the forum filed a case bearing the case (CC-7/12) with the District Consumer Disputes Redressal Forum, Kamrup. After a long prosecution the district forum ordered to pay compensation Rs 4,500 and liable CCD for their deficiency in service and negligence as they have failed to take care the rights of customers as they promised.