Begin typing your search above and press return to search.

How to move a consumers' court

Sentinel Digital DeskBy : Sentinel Digital Desk

  |  28 March 2015 12:00 AM GMT

Consumer courts are special purpose courts, mainly in India, that deal with cases regarding consumer disputes and grievances. These are judiciary set up by the government to protect consumers’ rights. The main function of such courts is to maintain fair practices by sellers towards consumers. A consumer can file a case against a seller if he/she is harassed or exploited by the latter. The court will only give a verdict in favour of the consumers/customers if they have proof of exploitation, i.e., bills or other documents. If a consumer does not have the proper documents required for filing a case then it would be very difficult for the consumer to win or even file a case.
Road-map: A consumer can move the Consumers’ Court against a seller with a petition either in a format or in a general application. The petition should contain:
(1) The address and profession of the petitioner, an annexure of the product bought and details of the problem with the product bought. An IPO amounting to Rs 100 should accompany the petition for a product priced between Re 1 to Rs 2 lakh.
(2) The claim should be within two years of purchase of the product.
(3) The company, whose product the petitioner have bought, should have a branch office at the place of purchase of the product.
(4) The petitioner should mention the addresses of the head office and branch office of the company whose product he/she had bought.
tiol Consumer Disputes Redressal Commission (NCDRC): A tiol level court works for the whole country and deals with amount more than Rs 10 million (US$160,000).
State Consumer Disputes Redressal Commission (SCDRC): A state-level court works at the state-level with cases valuing less than Rs 10 million (US$160,000).
District Consumer Disputes Redressal Forum (DCDRF): A district—level court works at the district level with cases valuing up to Rs 2 million (US$31,000).
Consumer movement
The consumer movement as a social force origited with the necessity of protecting and promoting the interests of consumers against unethical and unfair trade practices. Rampant food shortages, hoarding, black marketing, adulteration of food and edible oil gave birth to the consumer movement in an organized form in the 1960s. The movement succeeded in bringing pressure. A major step was taken in 1986 by the Indian government with the ectment of the Consumer Protection Act of 1986 (COPRA). The main function of consumer court is to provide some extra privilege to the consumers and to maintain fair practice by the seller or the service provider towards the consumer.

Next Story