Speaking to The Sentinel, an SBI customer said: “Most of SBI ATMs in Guwahati are out of service. When they work, more often than not, they run dry of cash. A few days’ back I went to the SBI ATM at Paltan Bazar in the city. I withdrew Rs 10,000. The amount came out in 2,000-rupee notes, and one of them was torn. As a tiolized bank, they should be well aware of all such problems. They’ve also introduced some unnecessary rules of having fixed amounts in the account, and these are not possible for middle class people.”