National Monitoring Dashboard set up for COVID-19 Grievances
New Delhi: The government has set up a National Monitoring Dashboard where novel coronavirus or COVID-19 related grievances received in Centralized Public Grievance Redress and Monitoring System with all ministries, departments, states and Union Territories are monitored on a priority basis by a technical team.
It aims to ensure timely redress of COVID-19 grievances. Directions have been issued to all ministries and departments to prioritize these grievances and provide redress in three days.
The grievances monitored by a technical team of Department of Administrative Reforms and Public Grievances (DARPG) which developed the dashboard and implemented it at https://darpg.gov.in. DARPG is the nodal agency of the Central government for administrative reforms as well as redress of public grievances relating to the states in general and those pertaining to Central Government agencies in particular.
Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh on Wednesday launched the national monitoring dashboard through video conferencing facility. The dashboard was developed by DARPG in pursuance of the recommendations of the 10 Empowered Group of Officers constituted under the Disaster Management Act 2005 on Public Grievances and Suggestions to ensure timely implementation of COVID 19 response activities.