CLPF moves TRAI, seeks compensation from Reliance Mobile

By our Staff Reporter

GUWAHATI, Dec 18: Consumers’ Legal Protection Forum (CLPF), the leading consumer rights body of North East, filed a complaint with Telecom Regulatory Authority of India (TRAI) against the poor functioning of Reliance mobile phone and internet service in Assam.

The forum demanded to pay adequate compensation to the victim consumers for any defect and deficiency in service committed by Reliance Telecom. Forum also demanded TRAI authority to hold liable Reliance Telecom for their interrupted network service and any loss/damage suffered by the consumers for the deficiency in service under the Consumer Protection Act, 1986.

In its complaint letter advocate Ajoy Hazarika, secretary, Consumers’ Legal Protection Forum, Assam and the governing council member, Consumer Coordition Council, New Delhi  and advocate Subhash Mohan Sarma, administrator, Consumers’ Legal Protection Forum, Assam alleged that ”poor functioning of Reliance Mobile phone and internet service has drawn flak from harrowed consumers for the past  few months in Assam. While poor network has been a persistent irritant with Reliance, matters have worsened in the past week. Most of the cell phones do not have incoming calls and message services for over a week now. Consumers lodged complaints several times but to no avail. Cell phones apart, Reliance mobile internet services have also been pathetic for several months in the State.