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‘Department of Telecommunications receives 40-50 mn consumer complaints ’

New Delhi, July 18: The Department of Telecommunications (DoT) receives 40-50 million complaints a year, DoT Secretary Aruna Sundararajan said here on Wednesday. Speaking at a seminar organised by CUTS International, Sundararajan emphasised on the need for a “strong consumer movement and consumer activists” in the telecom sector. A legal backing should be availble for the consumers. Noting the significance of government policies, the secretary said: “It is also important that in terms of the policy environment that we provide…we, rest of the stakeholders (other than telecom companies) also have equally important responsibility.” (IANS)

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