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Nagaland first in Northeast to implement Emergency Response Support System

Emergency Response Support System


The Emergency Response Support System (ERSS), the vision of the Ministry of Home Affairs (MHA), is a pan-India single emergency response number “112” for all kinds of emergencies and distress calls across the country providing a 24×7 efficient and effective response system.

An Emergency Response Centre (ERC) more commonly referred to as PSAP (Public Safety Answering Point), where all the distress calls made to ‘112’ are received, has been set up in the State capital — Kohima — at the State Police Control Room (SPCR). Also, three District Coordination Centres (DCC) from where all the assistance needed will be dispatched to, have been set up in the districts of Kohima, Dimapur and Mokokchung.

The ERSS has been implemented by CDAC (Centre for Development of Advanced Computing) which has been engaged by MHA as the Total Service Provider for the project.

The PSAP handles all distress signals (viz., voice call, email, SMS, SOS panic request/calls) through ‘112’ calls and provide necessary assistance to the people in distress within the best possible time. The citizens of Nagaland no longer need to remember multiple helpline numbers, they can simply dial ‘112’ instead.

The ERSS in Nagaland was officially launched on December 1, 2018 by Union Home Minister Rajnath Singh. Nagaland is the first amongst the north-eastern States and the second State in India to launch the single emergency number — ‘112’.

Since its launch, the PSAP is functioning on a 24×7 basis with personnel from the various line departments including the Police, Fire and Emergency Service and Health and Family Welfare.

At 10:05 pm on December 9, 2018, a woman returning home alone and harassed by miscreants on the streets of Dimapur, dialled ‘112’. Understanding the immediate need for assistance, DCC Dimapur dispatched a police patrol vehicle at 10:08 pm, 1.7 km away to reach her location. The Police reached her in four minutes (time taken since the distress call received – seven minutes) and ensured her safety, stated a release.


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