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Poor BSNL service in Dibrugarh benefiting private telecom companies

Sentinel Digital DeskBy : Sentinel Digital Desk

  |  11 Aug 2016 12:00 AM GMT

From a Correspondent

Dibrugarh, August 10: The faulty and slow broadband, mobile and landline connectivity of BSNL service in the district and its adjoining areas have compelled the consumers to go for private telecom services or migrate to other mobile networks from BSNL network through the process of Number Portability Option.

The process of digitalizing the entire telecom sector in the country though the initiative of Digital India, now stands in doubt as how far the telecom giant, Bharat Sanchar Nigam Limited (BSNL), intends to fulfil the motto of making India Digital by providing worst services in the region.

Non-availability of broadband connection, mobile network remaining busy and landline connection remaining out of order during business hours and other reasons better known to the department, have changed the mindset of the general people who now are choosing the private telecom players over BSNL, the first telecom giant ever to introduce mobile and internet connectivity in Assam.

As a matter of fact, due to such unexplained reasons BSNL has become the worst service provider by incurring huge losses. The private players reaping the benefits are giving a hard competition to BSNL in the telecommunication sector in the district.

Under these conditions, if a thorough enquiry is conducted about the number of new BSNL connections and number of consumers who have left their BNSL connection, a big percentage of people have left their BSNL connection by opting for other telecom connection through MNP services. During the last five years, if records are observed, the condition of BSNL services in Assam region has worsened with no satisfactory steps being taken to restore and revive the services to its former lost glory.

Private telecom companies having limited resources are doing brisk business in the markets of the district with their post paid and pre- paid application forms, mobile vouchers and other services being available at every other franchise stores or outlets. Even in village areas the recharges and application forms of private mobile companies are easy to get to than BSNL recharges and application forms. Even the authorized franchise of BSNL for mobile services related works have gone for private mobile companies.

Thus BSNL having the required equipments and manpower and vast network coverage, has failed to compete with the private telecom companies, leaving a question in the minds of the local populace of a secret conspiracy regarding their services and the unseen holy nexus between BSNL and private players in Assam region.

The aforesaid issues were cited in a memorandum submitted to Prime Minister rendra Modi by social activist of the district, Amam Uddin Ahmed, with regard to investigation and enquiry against the alleged irregularities in the services of BSNL Assam sector by some other authorities concerned.

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