Hailakandi, March 28: Public Grievance Redressal Day will be observed every Tuesday by the Hailakandi district administration. Disclosing the decision, Deputy Commissioner of Hailakandi Adil Khan said that the day will be observed every Tuesday starting from April 3 to empower people to get their grievances redressed within a specific time frame. “Every day I receive scores of letters and memoranda from members of the public and organizations relating to complaints against different departments. So I have decided to put in place a mechanism where people can talk about their problems directly with officials who can take down complaints and forward it to the concerned departments if they cannot be resolved on the spot,” he said, adding that tracking of complaints received would be monitored regularly so that they are disposed off without delay.
Every Tuesday, the process will begin with registration at 9.30 am followed by hearing of public grievances by the officials. The district heads will have to be present in order to resolve the matter on the spot. In cases, where it is not possible, the concerned departments will fix up a schedule for disposing off the matter.