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Public Grievances Redressal Day

A Correspondent
HAILAKANDI, April 3: The Public Grievances Redressal Day (PGRD) conducted by the Hailakandi district administration beginning on Tuesday received a positive response. Fourteen complaints were received by the administration. PGRD will be held every Tuesday. The complaints received were around issues like water supply, roads, demarcation of land, pension, appointment on compassiote ground, among others. Issues like delay in post-retirement benefits were redressed on the spot much to the delight of the petitioners.
 Deputy Commissioner of Hailakandi, Adil Khan listened to the woes of the public and instructed the district administration officials and heads of different departments to address the issues raised by the public within a specific time frame.  Members of the public who gathered at the Deputy Commissioner’s office to register their complaints exuded optimism that the new initiative taken by the district administration to listen to their grievances every Tuesday starting today would result in speedier disposal of cases.
 Jourlist Rajesh Das said, “This platform provides an opportunity to the officials to be more in touch with the common man, and more effectively deal with public grievances than ever before. The advantage of having interactions with the public is that the administration is able to alyze the ture of complaints received over time, which helps in making effective policy decisions. Moreover, this exercise will also be an indirect review of the functioning of different departments, as the Deputy Commissioner will remain aware about the performances of different departments in redressing the grievances of the people.” 
Meanwhile, Deputy Commissioner Khan has asked the district heads to put in place a robust public redressal mechanism in their respective departments so that public complaints are looked into and redressed at their end in a time-bound manner.

About the author

Ankur Kalita