Guwahati: Passengers Of Air India Express Frustrated As Luggage Left Behind

DIBRUGARH: In a shocking incident that has caused massive distress, passengers traveling on an Air India Express flight from Dibrugarh to Guwahati were left fuming after getting to know that their checked-in luggage were left behind without their knowledge.

The passengers of the flight which departed from Dibrugarh at 1:45 PM and landed in Guwahati at 3:15 PM were frustrated after not receiving their bags. Many of them were stunned after finding out that their luggage will be delivered after 24 hours.

Expressing their outrage over the inconvenience, one passenger complained that they were not at all informed that their luggage would not reach Guwahati today.

The disgruntled passenger went on to add that the airline has now informed them that their bags will only arrive tomorrow.

Air India Express has responded to this incident by attributing bad weather as the reason behind this issue, clarifying that the passenger and luggage weight ratio had to be maintained.

However, this decision was criticized by some passengers who questioned as to why luggage for passengers traveling onward to Delhi was loaded onto the flight whereas Guwahati-bound baggage was left behind.

This unfortunate incident has raised serious concerns regarding the mishandling of such situations by airlines and the shortfalls in maintaining service standards in domestic air travel.

ALSO READ: Assam: Sarbananda Sonowal Lays Foundation Stone For New Kendriya Vidyalaya In Dibrugarh

ALSO WATCH: