Who do UAE callers talk to through fake call centres?

STAFF REPORTER

GUWAHATI: Guwahati Police smelt a rat in the 'illegal means' adopted by three fake telephone call centres to divert international calls, maximum from UAE (United Arab Emirate), to Assam, Gujarat, Mumbai, Delhi etc.

According to the police, a call centre can use a maximum of 150 telecom channels. However, the three fake call centres busted in Guwahati used around 600 different channels each. Each of them received 3,000-4,000 calls daily and routed them illegally. The police have not yet cracked the mystery as to why the data of the diverted calls do not remain stored in these fake call centres as is the case in the genuine ones. An ISD caller pays these fake call centres half the cost as charged in the genuine ones.

The modus operandi they adopted is that their headquarters in Andhra Pradesh and Telengana receive the ISD calls and divert them to the Guwahati centres. The Guwahati centres redivert the calls to Gujarat, Mumbai, Delhi and other destinations. The Guwahati centres also connect the ISD calls to the people the callers want to talk to in Assam.

Each of the three fake call centres receives 25,000-30,000 calls per month, maximum from UAE, and diverts them. The police started their investigation to unearth the persons who thousands of callers UAE want to talk to in India. It is a serious concern in a country where jihadis and other anti-national elements have been active. The investigators are also trying to find out why the fake call centres in Guwahati have taken the call-diversion responsibility.

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