No slots available; Bigbasket, Grofers fail to deliver essential items

New Delhi/Noida: With the state governments ring-fencing 22 corona hotspots in Noida, 13 in Ghaziabad, 9 in Gurugram and 25 in Delhi, the NCR region went through an unprecedented frenzy over the supply of essential items on Friday, with leading online delivery platforms Bigbasket, Grofers and Milkbasket once again failing to rise to the occasion as 21-day lockdown entered its final phase.

“Unfortunately, we do not have any available slots to service you right now. Please try again later,” was the message Arun Kumar, a Noida resident, received from Bigbasket. Kumar has been trying incessantly for the past few days to get an online delivery.

In its latest operational update, Bigbasket said: “We are reporting slot availability across cities each day. We have been working hard to ensure that we are able to service you over the next few weeks”.

Angry users blasted the delivery platform on the operational update.

“Tell something new... Every time same updates to fool people. And no slots available in reality,” posted Aru.

Another user replied to Bigbasket: “What the hell! Everyday I am checking it is saying all slots are filled.”

The Grofers’ story was no different.

“Where is my refund.. u guys cancelled my order to take new order in hiked price.. atleast refund money asap so that u can get stuff from offline,” Shaktiprasad tweeted to Grofers.

Ajay Kumar tweeted: “I am trying to place the order with Grofers from last 16 days but it’s not accepting my order, what I am getting is assurance only, dropped mail but no +ve response receiving”. (IANS)

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