I have two experiences to share and both relate to the postal department. In the first instance, my father, who left for his heavenly abode, left a very old Post Office savings bank account in his files. Several visits to the post office did not help as the staff found some excuse or the other to deny payment to the nominee, my mother. Several months passed and correspondence with the postal department did not yield anything. The Post Master of the small post office in Bettiah, Bihar, would not clear the papers. Enquiries were tiresome and time consuming and the staff would demand one paper or the other consistently.