For any small action which you rightfully deserve, you have to pay through your nose to get it done. These paid officials have to be paid improperly for doing their duty, for which they get a monthly salary. If you refuse to pay the money they demand, you would not get their service, which happens to be their duty. Even if you scour the entire length and breadth of the country you may not come across an honest person. Paying money improperly is as reprehensible and taking bribe. I suppose in that sense we all are corrupt, as some of us do pay the demand money.