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Bharat Petroleum in the service of flood-and-corona-hit people

Bharat Petroleum has ensured that LPG cylinders were delivered on the door of every customer in Assam despite

Bharat Petroleum

Sentinel Digital DeskBy : Sentinel Digital Desk

  |  2 Aug 2020 3:38 AM GMT

GUWAHATI: Bharat Petroleum has ensured that LPG cylinders were delivered on the door of every customer in Assam despite the State grappling with the twin challenges of the corona virus pandemic and the devastating floods. LPG cylinders were delivered to the people in far-flung flood-affected areas by carrying cylinders in boats and also ensuring social distancing to avoid the spread of the pandemic.

BPCL has become highly responsive by leveraging technology to overcome these emerging challenges. "We have leveraged technology for transactions, communication, awareness and confidence building. We have embraced online platforms wholeheartedly and provided esolutions at every level for speed, efficiency and convenience to our customers.

BPCL had launched WhatsApp Booking and Payments recently to make it convenient for the customers to book refills. Now additional features have been provided through WhatsApp like Instant Price Information, LPG delivery tracking, creating safety awareness and taking feedback from customers," a press release issued by BPCL said.

The plant at NRL follows all SOP for preventing the pandemic in the plant. "Our plant was operating during the entire period of total lockdown to ensure that there was no scarcity of cooking gas. Our truck crews are on continuous duty for carrying LPG cylinders to distributorship network. As soon as lockdown was declared, the transport crew was given a brief on the SOP to be followed to ensure that there is no spread of pandemic. They were served with free meal, sanitizer and masks. Another challenge was to get food for them en - route where dhaba and hotels were closed. BPC retail outlets came forward for providing place to our drivers to cook food, take rest and have bath. Delivery boys continued their work as usual. Wearing masks and gloves, maintaining social distancing and using sanitizers frequently all our delivery boys delivered cylinders at doorstep of the customers," the release said.

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