Grofers user gets delivery slot for April 13, no slots on Bigbasket

New Delhi/Noida: Day 2 of COVID-19 lockdown was no different for people who tried to book online delivery of essential items like groceries, milk and vegetables at Bigbasket, Grofers and other online platforms.

To one user’s amusement, he got the next delivery slot on Grofers for Monday, April 13.

“When trying to place a new order, the earliest delivery date is coming out to be Monday 13th April. I mean seriously? 19 day waiting period during a lockdown of 21?” Tanmay posted to Grofers on Twitter.

The online delivery platform replied: “Due to the current situation and spike in demand, you have experienced a high turnaround time for the delivery of your order. While we understand that this isn’t ideal, we’re acting to execute things for you as soon as possible”.

The company said it has gone live in a few cities with the help of local authorities nd is hopeful of restarting operations in other cities within a day or two. It, however, did not disclose in which cities it has resumed delivery of essential items.

People experienced similar woes on Bigbasket.

Noida resident Arun Kumar, 42, placed an order for fruits on Thursday morning and got the message from Bigbasket: “Unfortunately, we do not have any available slots to service you right now. Please try again later”.

Bigbasket posted on Twitter: “Our delivery executives are working around the clock and overtime to deliver essentials to as many customers as possible”.

A Pune resident replied: “Didn’t get delivery of Milk today, vegetable orders already canceled. Plz confirm “tomorrow u guys going to deliver milk or not?”

On food delivery platform Swiggy, some new restaurants popped up for Noida Sector 143 residents, although no known restaurants names were available. (IANS)

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