If you have booked a Jet Airways ticket here's what you can do due to its temporary shutdown

Guwahati: Jet Airways announced a temporary shutdown as lenders refused to provide it with the much-needed emergency funding and the airlines flew its last flight on the Amritsar-Delhi-Mumbai route on April 17.

All domestic and international flights stand cancelled as of Thursday, April 18 which led to confusion and panic among the customers who had booked flights with the carrier.

After announcing its shutdown, the airline has said that it will inform all guests about the suspension of flight operations through text messages or emails to the respective contact details in the bookings.

The airlines further informed that if anyone has booked tickets on a date after April 18, they will receive a text, email or phone from the Jet Airways authorities and they will offer a refund for all the passengers affected by the suspension of flight operations.

It has been informed that the passengers have to call the airline or visit its office in case their flights have been cancelled within 72 hours of departure. It also said that if the flight has been cancelled beyond 72 hours passengers have to fill the form on the Disruption Assistance page of the website if booked directly with jet.

The airlines said that in case if a passenger has booked the flight through travel agent they will have to contact the agent directly and if a ticket has been booked through travel portals like MakeMyTrip, ClearTrip,Yatra etc. they will have to cancel their tickets on the respective websites through the app and seek a refund for their tickets.

The Ministry of Civil Aviation, however, said that the Directorate General of Civil Aviation (DGCA) and other regulators are monitoring the situation carefully to ensure that all the existing rules regarding the refunds, cancellation and alternate bookings are followed strictly.

The Ministry of Civil Aviation further tweeted saying that any passenger complaints or issues should be promptly reported to the AirSewa portal or on its mobile app and that they will follow up immediately. "Our overriding priority remains the safety, convenience and affordability of our aviation system. We are assisting airlines and airports to bring in capacity rapidly to ensure that fares remain stable and competitive," the ministry said.

Also Read: NATIONAL NEWS