Rajiv Gandhi International Airport, Hyderabad Ranked World's Top Eight In AirHelp Survey

Guwahati: In a survey conducted by AirHelp that specializes in air-traveller rights and seeks compensation in cases of delays or cancellations ranked Hyderabad's Rajiv Gandhi International Airport as the world's eight best airports.

In the same survey, the New Jersey Hub was ranked as the worst airport in the United States (US) in 2019.

In the survey of AirHelp, Qatar Airways ranked as the top airline for the second consecutive year followed by American Airlines, Aeromexico, SAS Scandinavian Airlines and Qantas in the top five.

The survey has been conducted based on three factors- on-time performance, service quality and food and shopping options. The first category accounts for 60% of the score and the other criteria each makeup of 20%. The data of AirHelp comes from multiple commercial vendors along with its own database and also from 40,000 passenger surveys collected in 40 countries during the period of 2018.

The other airports which are in the top list of AirHelp's ranking are Hamad International Airport in Doha, Haneda International Airport, Tokyo and Athens International Airport which have taken the top spots since the ratings began in 2015.

The top 10 best airports for 2019 according to the survey are Hamad International Airport, Qatar (DOH), Tokyo International Airport, Japan (HND), Athens International Airport, Greece (ATH), Afonso Pena International Airport, Brazil (CWB), Gdansk Lech Wasa Airport, Poland (GDN), Sheremetyevo International Airport, Russia (SVO), Changi Airport Singapore, Singapore (SIN), Rajiv Gandhi International Airport, India (HYD), Tenerife North Airport, Spain (TFN) and Viracopos/Campinas International Airport, Brazil (VCP).

The top 10 worst airports for 2019 listed in the survey are London Gatwick Airport, United Kingdom (LGW), Billy Bishop Toronto City Airport, Canada (YTZ), Porto Airport, Portugal (OPO), Paris Orly Airport, France (ORY), Manchester Airport, United Kingdom (MAN), Malta International Airport, Malta (MLA), Henry Coanda International Airport, Romania (OTP), Eindhoven Airport, Netherlands (EIN), Kuwait International Airport, Kuwait (KWI) and Lisbon Portela Airport, Portugal (LIS).

Chief Executive Officer of AirHelp, Henrik Zillmer said that one area in which many airlines need to improve is claim-processing operations. He said that the airlines, instead of cancelling a flight as soon as it is clear that an airplane will not be able to fly, many force passengers to wait in the airport during long flight delays. He further stated, "They are not economically incentivized to put you on a different airline to get you to your destination."

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