HOWRAGHAT: For the customers of State Bank of India (SBI), Howraghat branch, visiting this financial institution is nothing short of a nightmare. Loan seekers, including government employees, who visit the Howraghat branch of SBI, go through the most traumatic experience.
As alleged by many customers, they had to face a difficult situation unless they agreed to pay extra incentives to the field officer of the bank. They have alleged that even after producing all required documents necessary for obtaining a loan, the process did not move forward till the incentive was paid to the field officer and other staff manning the files.
As per allegations, the possibility of getting a loan sanctioned depends upon the whims and fancies of the brokers. The middlemen decide whose loan application will be sanctioned on priority basis or will be scrapped. If the incentive is paid, the loan will be passed or sanctioned instantly without any inconvenience, if not, processing the loan will be delayed or rejected deliberately citing petty reasons. Few years back, similar allegation was made against a number of employees of this branch who took bribe from customers for sanctioning loans.