Grievance redressal in DGP and SP offices from February 13

 STAFF REPORTER

GUWAHATI: All district SP offices and the Assam Police Headquarters will ensure that an officer is available from 11.30 am to 1.30 pm every working day to interact with the public for ensuring grievance redressal, beginning February 13.

A meeting held today in hybrid mode (both physical and virtual), attended by all officers of the Assam Police from the rank of SP to the DGP took this decision.

The other decisions taken at the meeting are –

(i) All district SPs will put in place a system to ensure that all the personnel working in their jurisdiction get a weekly off mandatorily, except in exigencies. This, however, would not apply to those holding charge posts (including ICs and OCs of OPs and PSs).

(ii) The nameplate of all personnel should be in the local language or bilingual, so as to ensure better visibility with the people.

(iii) All districts, battalions and organizations, including AP Headquarters will ensure that pending pension cases are cleared within the next two months, and henceforth preparation of pension papers for retiring personnel will begin at least a year before their date of superannuation.

(iv) Separate toilet facilities will be provided for all women personnel in all districts, battalions and organizations of the Assam Police.

The DGP exhorted all officers and personnel to (1) Ensure correct and polite behaviour with the people they serve, (ii) give due respect and ensure the dignity of their colleagues across ranks, (iii) take care of their own health so that they are fit and well to ensure better service delivery to the public, and (IV) maintain the highest level of professional and personal discipline, across all ranks.

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