On October 10, I was in distress for not being able to open the helmet box of my Activa, and I reached Vinayak Honda showroom in Guwahati for unlocking it. To my surprise, they refused to help that day, and instead told me to report the next day at the Servicing Centre. There was very little petrol in the scooter, and I had no other option but to demand help from the Customer Service point at the showroom from where I had purchased the bike. On various occasions, I have found that the responses of their post-sales service point are very poor. When roadside assistance is available nowadays, the refusal for emergency help at their doorstep is questionable. After a long appeal, the manager finally acceded to my request but only with unnecessary queries from the mechanic over the condition of my “old vehicle”. Such unhappy experiences of customers could certainly damage their reputation. One just can’t expect such behaviour from a dealer of the auto industry.
Kamal Baruah,
Rukminigaon, Guwahati.