New Delhi: The Directorate General of Civil Aviation (DGCA), in its order issued to Air India to remove three senior officials responsible for “serious and repeated lapses” in crew scheduling, has categorically mentioned “systemic failures in crew scheduling, compliance monitoring, and internal accountability” at the airline.
The DGCA identified following personnel as directly responsible for the continued non-compliance: Choorah Singh, Divisional Vice President; Pinky Mittal, Chief Manager-DOPS, Crew Scheduling and Payal Arora, Crew Scheduling – Planning.
These officials have been involved in serious and repeated lapses including but not limited to unauthorised and non-compliant crew pairings; violation of mandatory licensing and recency norms; and systemic failures in scheduling protocol and oversight.
“Repeated and serious violations voluntarily were disclosed by Air India concerning flight crew being scheduled and operated despite lapses in licensing, rest, and recency requirements. These violations were discovered during the post-transition review from ARMS to the CAE Flight and Crew Management System,” the DGCA order read. (IANS)
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