Pondicherry: A man named Abhishant Pant in the UT city of Pondicherry was left shocked after finding that the hotel room that he booked through OYO doesn't really exist and it was a fake hotel listed on OYO.
According to reports, the man had done the booking for the hotel along with his friends as they planned a vacation to spend on Pondicherry and travelled there by the end of December last year.
Unfortunately on reaching the city the group of friends were unable to find the location of the already booked hotel and were in the middle of nowhere at around 11:00 pm at night.
The group of 9 friends search for the hotel that they booked through the OYO app but finally after a long search they realize the hotel has no existence though it was listed on OYO.
The man tried to reach the OYO employees through phone calls and called more than 40 times but was unable to get connected. He along with his friends then had to spend the night at another hotel there called Corbelli.
In a social media post on LinkedIn, Pant shared a video and said that the place was scary and deserted. He further expressed his anger over listing the hotel in the OYO list without having any existence and shared his horrifying experience writing that he will never use OYO again.
On 24 December, in the morning, 09:00 am the group booked the room in OYO 74612 Royal Plaza Boarding & Lodging to check in on 24 December 2021 and check out on 25 December 2021. The booking cost an amount of Rupees 17,486 which was paid online during the booking time itself.
As the matter came into the focus of the CEO (Chief Executive Officer) of OYO, Rohit Kapoor he apologized for such inconvenience caused to the customers and the error with OYO. The CEO also assured for a detailed investigation to take adequate measures for more systemic changes.
He further stated that the founder of OYO, Ritesh Agarwal has sent a direct message to Pant about the issue and to know more about whatever happened throughout the process of booking and reaching the hotel.
Pant has pointed out various other issues with OYO mentioning lack of customer service, lack of property review mechanism and complete lack of empathy. A number of users in LinkedIn reacted to the post and also shared their similar experiences with OYO.
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